In Terms of Customer Service, @westjet Kicks in the Afterburners

I admit it.  I hate packing.  I hate everything to do with packing.  I hate unpacking more.  Unpacking after a vacation is, after all, such a depressing thing to do, because it means that life, along with all the included trials and tribulations associated with it, is returning. Packing sucks mainly because, invariably, I forget…

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